What is it?

Integra Kiosk is software designed for use in NCR self-service kiosks. This software can be installed on one or more kiosks, allowing centralized administration.

How does it work?

Self-Service Consultations

An application is displayed in each kiosk, this application will display the screens and information that the user needs to perform operations such as consulting the account balance, the account movements, pay public services from debit accounts, consulting products and information in general. Where as a result of these transactions, the customer can get a ticket or voucher by the printer of the kiosk.

Besides Integra Kiosk allows you to manage one or more television signals for display advertising or information media type such as videos and images.

Queue Management System

As the above description, the application is deployed at each kiosk, but in this case the main purpose is to print a ticket for the public who wish to be attended at a particular site or section in the office. With this ticket the customers wait to be called by an attention position.

The client requests a ticket at the kiosk, selecting the procedure or section of the site requires attention, then sits down and waits to be called by a user. The TV will reflect the number of ticket and the position where the customer will be served. This will manage the queue of people in comfort while statistical information is generated from the activity of the office.

System Qualities

Centralized management and configuration applications. Centralized management and configuration of terminals. Geographic distribution of the terminals. Monitoring terminals and remote actions. Alarm devices, sent mail and text messages. Administration and transfer audio files for use with sound. Centralized management and control of local policies of the kiosk. Security tool based on skill profiles and authentication against the network domain. Projected advertising guidelines as videos through extended monitor

What technology is used?

Integra Kiosk uses Windows. Net Framework 3.5 and its services can be installed on a Windows Server 2008 x86 or x64. It also uses a database Microsoft SQL Server 2005 or 2008. The communication between the kiosk and the core process technology is achieved using NetRemoting, a Microsoft technology for distributed applications that guarantee performance, execution domain isolation and protection of information.

Applications

Integra Kiosk Configuration

Windows service that contains the interface between the database and management tool for configuring the system in general.

Integra Kiosk Manager

Desktop application that connects to the service described above to perform administrative tasks and configuration.

Integra Kiosk Process

Windows service that processes requests for the kiosks, tasks terminal internal validation and application delivery.

Integra Kiosk Watcher

Windows service used to monitor the status of the main services.

Integra Kiosk Thin Client

Thin client that is executed at the kiosk to process user requests.

eStream - Web Service

Web service that processes service requests for tickets and reporting

eStream - Web Attention

Web Site for Attention Tickets

eStream - Web Reporting

Web Site for Attention Tickets

eStream - Module Qualities

eStream is the module responsible for managing the flow of people in a queue, has the following qualities.

Parameters

General sections configuration General procedures configuration General customer profile configuration Stop reason configuration

Operation

Assigning sections to branch office Assigning procedures to branch office Assigning customer profiles to branch office Attention console maintenance

Planification

Template attention configuration: Section + Terminals + Procedures + Customer Profile= Attention Console. Establishment of priorities for procedure or customer profile Setting service levels with alarm thresholds

Access to external sources

Validation of Customer ID and profile assignment in external databases Query customer information

Attention and Reports

Service Console and Web Reporting Module

Technical Specs

Integra Kiosk Configuration, Integra Kiosk Process, Integra Kiosk Watcher

X86 or x64 Platform 2 XEON processor, 2 cores, 2.7 GHZ 4 GB de RAM 100 GB Hard Drive Windows Server 2003 Edición Estandar o Windows Server 2008 Edición Estandar. SQL Server 2005 0 2008, Standard Edition .NET Framework 3.5

Integra Kiosk Manager

X86 or x64 Platform Pentium 4 2 GB de RAM 40 GB Hard Drive Windows XP, Windows Vista, Window 7. .NET Framework 3.5

Integra Kiosk Thin-Client

Kiosk with OPOS (NCR Easy Point) X86 or x64 Platform Pentium 4 2 GB de RAM 80 GB Hard Drive Windows XP, Windows Vista, Window 7. .NET Framework 3.5

eStream Web Service and Web Sites

X86 or x64 Platform 2 XEON processor, 2 cores, 2.7 GHZ 4 GB of RAM 100 GB Hard Drive Windows Server 2003 Standard Edition or Windows Server 2008 Standard Edition. SQL Server 2005 0 2008, Standard Edition .NET Framework 3.5

Self-Service Consultation

Queue Management System

Kiosk Technology

Integra Kiosk is approved to use the OPOS standard as the basis for communication with peripheral devices such as magnetic card reader, barcode reader and thermal printer.

NCR Easy Point is the best example and the recommended equipment.

NCR Eeasy Point >Brochure - english

NCR Eeasy Point >Brochure - español

TV - Videos, Multimedia y Turns

Advertising Guidelines and Turns Viewer Advertising Guidelines and Turns Viewer

The video interface between the kiosk and the TV is done through the extended monitor VGA or DMI

Integra-kiosk can be downloaded for free and use their modules with some restrictions. The following actions can be performed with the licensed version.

Access to external sources of data for validation or extraction of information to be displayed on the kiosk More than 4 computers using the attention console. The free version allows to have up to 4 positions attending and serving customers with tickets in queue.

Download applications - Integra Kiosk